(Download) "Cooling It Gets Hot. (Conflict Management)." by Physician Executive " Book PDF Kindle ePub Free
eBook details
- Title: Cooling It Gets Hot. (Conflict Management).
- Author : Physician Executive
- Release Date : January 01, 1999
- Genre: Business & Personal Finance,Books,
- Pages : * pages
- Size : 256 KB
Description
* A YOUNG WOMAN with cerebral palsy dies after a routine, minor surgery. The family believes the New England hospital was at fault and sues. The hospital is affiliated with a residential school for the handicapped that the young woman attended and that the family esteems highly. Yet they feel the hospital's extreme negligence poses a danger to other patients, and will only be corrected if a substantial monetary penalty is imposed. A mediation session is convoked. The CEO of the school/hospital's parent corporation addresses the family, offering personal recollections of the young woman. Though there is no formal apology the family is moved. They note that it is the first time anyone associated with the institution has talked with them directly since the young woman's death, other than "through the lawyers. They remain adamant, however, that the hospital's malpractice must be curbed The CEO assures them that, out of business considerations, surgeries are no longer being performed at the hospital. And he makes a settlement offer. The family consults with its attorney and the mediator and demands a larger sum. They add, however, that they will use half to fund a scholarship in the young woman's name at the residential school. After several more consultations and negotiations, the dispute is resolved to the satisfaction and relief of both sides, not least at having avoided the uncertainties of a July trial.
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